Shipping policy

Last updated: February 16, 2026

Who we are
ClearSkin Holdings, LLC dba ClearSkinRX
1300 Old Congress Ave, West Palm Beach, FL 33409
support@clearskinrx.com

What ships from this website
Non-prescription products: Physical items purchased on clearskinrx.com ship from our fulfillment partners.

Care Subscription: Your 90-day Care Subscription is a virtual service. Nothing ships for this subscription.

Prescription medication: ClearSkinRX does not dispense prescription medication. If a prescription is issued, an independent, licensed pharmacy dispenses and ships the medication. Prescription medication ships only after clinician approval.

How shipments work for orders that include both Rx and non-Rx items
If your order includes non-prescription products and a prescription treatment request, we aim to ship everything together when possible.

If your prescription is approved, we ship your prescription medication after approval and may include your non-prescription items in the same shipment when possible.

If your prescription is not approved, we will ship your non-prescription items separately.

Where we ship
United States only (contiguous U.S., Alaska, Hawaii).

PO Boxes / APO / FPO: We can ship eligible non-Rx items via USPS. Some carriers do not deliver to PO Boxes.

We do not ship internationally at this time.

Processing times
Non-prescription products: 1–2 business days for in-stock items.

Prescription medication: After clinician approval, prescriptions typically process in 1–2 business days before shipping.

Orders placed after 12:00 pm ET or on weekends/holidays begin processing the next business day.

During promotions or holidays, processing may take an additional 1–2 business days.

Shipping methods and delivery timing
Standard: Typically 3–7 business days after shipment.

Expedited: Typically 2–3 business days after shipment.

Actual delivery times depend on the carrier and destination. Weather or carrier issues can cause delays.

Rates
Shipping rates are calculated at checkout based on weight, destination, and service selected.

From time to time we may offer free standard shipping promotions on eligible orders. Any such offer will be clearly shown at checkout.

Order tracking
We provide tracking for shipped orders.

You will receive a shipping confirmation email with tracking when your order leaves our facility or fulfillment partners.

If your prescription is approved, you will receive a shipping confirmation email with tracking when the pharmacy ships your prescription.

Tracking updates and delivery scans are provided by the carrier and may take up to 24 hours to appear.

Split shipments
We aim to ship items together when possible. However, we may ship items separately based on availability, fulfillment location, and prescription approval status.

The Care Subscription does not create a shipment.

Non-Rx subscriptions (optional add-ons)
If you subscribe to eligible non-Rx products, each delivery ships on your selected schedule.

Shipping charges apply to each subscription shipment unless otherwise stated at checkout.

You can pause, skip, or cancel non-Rx subscriptions up to 48 hours before the next charge; see your account page or email support@clearskinrx.com.

Address accuracy
Please confirm your shipping address at checkout.

We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

Lost, delayed, or damaged packages
Marked delivered but not received: First, check with household members and neighbors and look around the delivery area. If still missing after 24 hours, contact us at support@clearskinrx.com within 7 days of the marked delivery date.

In-transit delays: Carrier delays can occur. We will assist with a trace if an order shows no movement for 7 business days.

Damaged items: Contact us within 7 days of delivery with your order number and clear photos of the packaging and product. We will replace items that arrive damaged or defective.

Temperature-sensitive items
Some non-Rx skincare products may be affected by extreme heat or cold. In rare cases we may adjust the ship date to protect product quality. We will notify you if this happens.

Undeliverable or refused shipments
If a package is returned to us as undeliverable or refused, we will refund the product price to your original payment method less shipping once it arrives back at our facility, provided items are unopened and resalable. Some items may not be eligible for return due to health and safety reasons.

Preorders and “try before you buy”
We do not offer preorders or try-before-you-buy at this time.

Prescription medication
ClearSkinRX does not dispense prescription medication. If your clinician determines a prescription is appropriate, an independent, licensed pharmacy dispenses and ships your medication according to its policies and applicable law.

Questions
Email support@clearskinrx.com with your order number and we will be happy to help.