Privacy policy

Last updated: November 3, 2025

Who we are
ClearSkin Holdings, LLC, dba “ClearSkinRX” (“ClearSkinRX,” “we,” “us,” “our”)
Address: 1300 Old Congress Ave, West Palm Beach, FL 33409
Email: support@clearskinrx.com

What this site is for
This website sells access to a virtual acne care subscription and non-prescription skincare products. We do not sell prescription medication on this site.

Personal information we collect on this site

Contact details you provide

Order and billing information for consultations, subscriptions, and non-Rx purchases

Subscription preferences and account settings

Basic site analytics and cookies

Customer support messages

What we do not collect on this site
We do not collect or store Protected Health Information subject to HIPAA on this website. Clinical intake, medical photos, diagnoses, and messages with clinicians occur only in our Secure Health Portal.

PHI and our Secure Health Portal
When you begin care you will access our Secure Health Portal operated by M & D Integrations. That portal maintains its own Notice of Privacy Practices and safeguards.
Link to NPP: [add your portal’s NPP link]

How we use your site information

Process purchases and renewals

Provide customer service and transactional emails

Send marketing messages with your consent, which you can opt out of

Improve our site and prevent fraud

Sharing information

Shopify to power our store

Payment processors and subscription providers you select

Service providers that help operate our website

Law enforcement or regulators when required by law

Cookies
We use cookies and similar technologies for site function, analytics, and ads measurement. You can control cookies in your browser.

Data retention
We keep order and subscription records for tax, accounting, and compliance. We do not store PHI on this site.

Your choices

Unsubscribe from marketing emails through the link in any message

Request access, correction, or deletion of your site data at support@clearskinrx.com

Children
This site is not directed to children under 13. If you believe a minor provided personal information, contact us.

Security
We use reasonable technical and organizational measures. No method of transmission over the internet is perfectly secure.

International users
Our services are intended for U.S. residents. By using the site from outside the U.S., you consent to processing in the United States.

Contact
Questions about this policy: support@clearskinrx.com or by mail at the address above.